Refund & cancellation policy
These rules apply to booked assessments, Retention Signal Reviews, Cohort Deep-Dives, and Retention Workshops with Vector Hubline Co., Ltd..
Eligibility
Refunds relate to fees paid for scheduled professional sessions. They do not apply to free website visits or informational materials.
Timeframe
Cancellation or rescheduling requests should be sent in writing to hello@vector-hubline.digital at least five business days before the first scheduled session for a full deposit refund, subject to the exceptions below.
Full or partial refunds
- Full refund of deposit: written notice five or more business days before kickoff, when no preparatory analysis has started.
- Partial refund (fifty percent of fees paid): notice between two and four business days before kickoff, or when limited preparation has already begun.
- No refund: notice within one business day of kickoff, no-shows, or after discovery sessions have started.
Non-refundable items
Printed workbooks already produced for a workshop date, third-party room hire booked at your request, and completed written deliverables already delivered are non-refundable.
Work already started
If we have begun reviewing materials you supplied, fees for time already spent may be deducted from any otherwise eligible refund, itemised on request.
Deposits
A fifty percent deposit typically reserves dates. The deposit is credited toward the final invoice. Refund treatment of deposits follows the timelines above.
Rescheduling
One complimentary reschedule is allowed with at least five business days’ notice, subject to facilitator availability. Later reschedules may incur a rescheduling fee of up to fifteen percent of the engagement fee.
No-shows
If key stakeholders do not attend a confirmed session without notice, the session is treated as delivered for that day and fees for that session remain due.
Refund process & timing
Email hello@vector-hubline.digital with your booking reference and reason. Approved refunds are processed within fourteen business days to the original payment method where possible.
Exceptions
If Vector Hubline cancels a session for reasons other than client breach, you may choose a full refund of amounts paid for the cancelled portion or a free reschedule.